If you haven’t received the verification email, please check your spam or junk folder as it may have been filtered there. If it’s not there, go to the login section on the platform and sign in using the email and password you used during registration. You will see a message stating “The account needs to be verified”, and a new verification email will be sent to you automatically.

If the verification link has already been used, it means your account has already been verified. In this case, you can simply log in to the platform normally using your registered email and password.

If the verification link has expired, it means that your registered details have been deleted. You will need to start the registration process from the beginning by creating a new account on the platform. You can use the same email and information as before, since the previous details are no longer stored.

Yes. Although your family profile is not publicly displayed like an agency or candidate profile, completing it is required to be fully registered and to access all features of the platform. Until your profile is fully complete, certain features will not be available on the platform, such as posting job opportunities, accessing specific tools and resources, and contacting candidates directly via real-time chat. A complete profile ensures a seamless, professional experience and allows you to take full advantage of everything the platform has to offer.

The email address used to register on the VPS platform is a unique identifier for your account and is associated with your login credentials, your profile information and any other account activities. For security reasons, this registered email cannot be edited directly through your account “Edit” function. If you need to use a different email address, please contact our support team for assistance. You can use the contact form available on the platform, please select the “Customer Support” category.

You can update your password anytime in “My profile” section of your account. Choose a strong, secure password and keep it private and confidential. Once your password is changed, your active session will be logged out for security reasons, so you will be redirected to the homepage and you will need to log in again using your new password.

You can delete your account anytime in “My profile” section. When you delete your account all your data and all the content you have submitted (including your profile information, job postings, etc) will be permanently removed from the platform and you will loose access to your account, its services and features. Please note that this action is permanent and, once deleted, your account cannot be recovered. We’d appreciate your feedback and hope you achieved your goals on the platform!

To post a job, you need to have an active membership — choose the membership that best suits your goals, considering the type and number of postings and the additional benefits you would like to access. Once you hold a membership, posting a job is very simple: just go to the ‘Post a Job’ section in your account and fill in all the required fields, including job category, location, description, salary, and other relevant information. Once submitted, your job will be posted on the platform and can be fully managed through your Job Dashboard. From there, you can edit or delete the job, mark it as “Filled”or “On hold”, and manage all applications associated with the position.

Absolutely! You can post multiple job postings on the VPS platform. To do so, you simply need to choose the membership that best suits your needs, depending on how many positions you need to advertise. If you anticipate posting many jobs—especially when building a complete team to support your household—it may be worth considering an unlimited membership. This allows you to create as many postings as necessary without any restrictions, making it easier to manage all your current opportunities conveniently in one place. Whether you’re looking for part-time help, temporary assistance, or long-term support, you can create separate job postings for each role with detailed information about specific requirements. The platform is designed to make it simple and organised for families to attract the most suitable candidates, helping you find the perfect match for every role you need to fill.

To maximise the exposure of your job postings, you can benefit from the “Featured Job” or “Urgent Job” packages. A “Featured Job” is prominently displayed across the platform, attracting more views from qualified candidates and helping you fill positions faster. An “Urgent Job” highlights that the position needs to be filled immediately, making it stand out to active job seekers and encouraging prompt applications. Both options ensure your postings reach the most suitable candidates efficiently while giving your position the prominence it deserves.

A job can only be featured when it is active and visible on the platform. Your profile must also be fully completed. The main reasons why you may not be able to feature a job are:

• - The job is already featured.
• - Your profile has not been completed yet.
• - The job is expired, on hold or marked as filled.

The “Featured Job” button will appear blurred until the job becomes eligible again.

A job can only be marked as “Urgent” when it is active and visible on the platform. Your profile must also be fully completed. The main reasons why you may not be able to mark a job as “Urgent” are:

• - The job is already marked as “Urgent”.
• - Your profile has not been completed yet.
• - The job is expired, on hold or marked as filled.

The “Urgent Job” button will appear blurred until the job becomes eligible again.

Yes. If you have similar positions to post, you can easily duplicate an existing job directly from your Job Dashboard. When you duplicate a job, all the details from the original posting — including job description, category, location, requirements, and all other information — will be automatically copied, allowing you to make any minor necessary adjustments without having to re-enter all the information. This feature helps streamline your workflow, as it ensures consistency across multiple job postings, saves valuable time, and allows you to manage multiple postings efficiently while maintaining a professional and organised recruitment process.

There are a few reasons you may not be able to post a job:

• - You haven’t completed your profile yet: you must complete your profile before posting jobs. Simply go to “My Profile” section of your account to complete it.
• - You don’t currently hold an active membership: you need to purchase or renew a suitable membership that includes job postings.
• - Your current membership does not include job postings: you need to purchase or upgrade to a suitable membership that includes job postings.
• - Your current membership includes job postings but you have reached your posting limit: you need to renew or upgrade to a suitable membership, and you may want to consider an unlimited one for greater convenience.

If none of these apply, please contact our support team for effective assistance. You can use the contact form available on the platform, please select the “Customer Support” category.

Applications can be conveniently managed directly from your Job Dashboard. For each job, you have full control over each candidate’s application: you can access their profile, view their CV and cover letter, contact them via email or directly through real-time chat, add private notes about them, rank them using a star system, delete the application if needed, and update the status of each application. This comprehensive management system allows you to stay organised, communicate with candidates promptly, and manage your recruitment process efficiently and smoothly.

The star rating system in job applications helps you organise and evaluate candidates efficiently. It allows you to quickly identify the strongest applicants, keep track of promising profiles, prioritise who to review or contact first, and make your recruitment process faster and more efficient. This simple visual ranking tool helps you make informed decisions quickly, while ensuring you focus on the candidates who best match your job requirements.

You can search for candidates using the platform’s advanced search tools. We offer very refined filters, allowing you to narrow results by category, location, languages, experience and other relevant preferences, and helping you find the most suitable matches for your positions. This powerful search functionality ensures you can quickly identify and engage with candidates who meet your specific requirements. Start searching for candidates and discover the exceptional top talent available on the platform!

Updating the status of your job postings—whether marking them as “Filled” or “On hold”—is essential for keeping your recruitment process organised and efficient. It ensures candidates see accurate information about available positions, prevents confusion or unnecessary applications, and reduces unnecessary back and forth messages. Accurate job statuses save you valuable time, maintain a smooth hiring workflow, and reflect your professionalism, while allowing you to focus on filling the right roles quickly and effectively.

Keeping the status of job applications up to date is essential for an organised and efficient recruitment process. Updating application statuses allows you to track each candidate’s progress, prioritise follow-ups, and ensure timely communication. It also helps maintain a professional and seamless experience for candidates, keeping them informed about their progress and saving valuable time by avoiding unnecessary back-and-forth messages. Accurate status management streamlines your hiring workflow, improves transparency, and supports better decision-making throughout the recruitment process.

The VPS platform offers packages and memberships that provide access to premium services such as enhanced features and resources, greater visibility, and other valuable benefits. You can find a dedicated section in your account menu called “Packages” where you can browse all the packages and memberships available to you. There, you can review each package's benefits, duration, pricing, and applicable conditions, and conveniently purchase the ones that best support your goals. You can purchase more than one package to elevate your profile and maximise your opportunities on the platform.

On your Main Dashboard of your account, you can view a list of all the packages and memberships you currently hold, along with their expiry dates at a glance. This helps you keep track of your active packages and plan your activity on the platform accordingly. By monitoring your packages, you can make the most of the features and benefits each package provides, ensuring you don’t miss opportunities. When a package or membership expires, you will receive a notification on the platform. You can renew the package if you wish to continue enjoying its benefits.

The VPS platform offers three types of memberships to families: Bronze, Silver and Gold. Bronze and Silver memberships work like standard packages that you purchase for a duration of 30 days. Once they expire, you can renew them at any time to continue enjoying their benefits. On the other hand, Gold membership is a subscription-based package and designed for agencies, academies and families that require unlimited postings and continuous access to premium features. This membership automatically renews every 30 days, ensuring uninterrupted access to all exclusive benefits and premium features, unless you decide to cancel your subscription. Payments for Gold memberships are processed using your saved payment method (the one you used when you first purchased your membership), so please make sure your account has sufficient funds and remains valid. This subscription system provides flexibility, convenience, and peace of mind, allowing you to focus on your recruitment process while enjoying the full range of platform advantages without interruption.

Managing your Gold subscription is simple and entirely under your control. To conclude your membership, simply cancel your subscription on the Main Dashboard of your account, anytime before the next renewal. Once canceled, your subscription will stop renewing automatically at the end of the current 30-day billing cycle and no further charges will be applied, but you will continue to enjoy all the benefits of your membership until that date. If you decide to reactivate your subscription and maintain automatic renewals, you may do so from the Main Dashboard of your account, anytime before it expires.

In the “Orders” section of your account, you can view a complete record of all the packages and memberships you’ve purchased. You can review each transaction in detail, access your invoices, and keep track of your purchases for easy reference and organisation. By keeping a clear record of all transactions and invoices, you can stay organised, manage your packages and memberships efficiently and make the most of your activity on the platform.

Yes. When you purchase a package or membership and reach the payment step, you will provide your billing details, which must match your payment card. For your convenience, the billing details you provide during your first purchase are saved to simplify future transactions. If you need to update or change any billing information, you can easily do so at any time when making future purchases. For security reasons, card details are not stored on the platform, so you will need to provide your card information each time you make a purchase.

Families can favourite candidates to keep track of the profiles that best meet their household needs. This feature is particularly helpful when exploring multiple options, comparing different candidates, or returning later to profiles that interested you. To add a candidate to your favourites, simply click the Heart icon on the profile you want to save. You can also add a personal note to each favourite to record important details such as why the profile caught your attention, key qualities you noticed, or next follow-up actions you plan to take. Once added, all your favourites are saved in your account for easy access whenever you want to review them.

Families can easily set up candidate alerts to stay informed about new professionals who might be suitable for their staffing needs. To do this, go to the “Candidate Alerts” section in your account and define your criteria, including filters such as category, location, languages, or other specific preferences relevant to the household vacancies you need to fill. You will also need to enter an alert name, which helps you identify the specific role or position that the alert is for and makes it easier to organise and manage multiple alerts. Once your alert is set up, you will receive timely email notifications whenever new candidates who meet your selected criteria become available. This system allows you to stay ahead in your search, ensures you never miss suitable candidates, and makes it easier to act quickly on profiles that are most relevant for your household requirements.

All professional users can create candidate alerts and receive email notifications with candidates who match their criteria. However, full candidate profiles are private and exclusively accessible to professional accounts with an active membership. This means you will still receive alerts without a membership, but we recommend upgrading to access full candidate profiles and enjoy the platform's complete functionality. Please browse all the packages available to you and select the membership that best supports your goals. All memberships include unlimited access to candidate profiles. Upgrading ensures you have complete insight into your candidate matches.

If you need assistance, you may contact VPS through the contact form available on the platform. Please make sure to select the most appropriate category to ensure that your enquiry is directed to the right department and relevant team for a quicker resolution. Before contacting us, we recommend checking the FAQs, as many common questions are already answered there and you may find the information you need immediately. Response times may vary depending on the nature and volume of enquiries, but we aim to get back to you as soon as possible.

Absolutely! Your feedback is always welcome and appreciated! We love hearing from you and there is a dedicated feedback section accessible from the main menu at the top of the platform, making it easy for you to share your thoughts, suggestions, or any comments directly with us. We highly value feedback from our users, as it helps us improve the platform and create the best possible experience. Whether it’s a feature you love, an improvement you would like to see, or a general comment, your opinion is important to us and will be carefully considered by our team.

Families will receive real-time updates in the Notification Centre, accessible in the main menu at the top of the platform, under the bell icon. These notifications include:

• - Notifications when a job you have posted expires.
• - Notifications when a “Featured Job” package expires.
• - Notifications when an “Urgent Job” package expires.
• - Notifications when your membership is about to expire or has already expired.

All these notifications and updates ensure you keep track of key developments related to your activity on the platform. You can quickly review them at any time, helping you stay organised, follow up on new developments quickly, and stay in full control of your job postings, visibility packages, and overall presence on the platform.

Families can contact candidates in two different ways:

• - Email: all membership packages give access to full candidate profiles, including contact details, allowing you to email candidates directly.
• - Real-time chat: it is included with the Gold membership package and allows direct communication with candidates. The chat also supports offline message delivery, so messages are received even if the recipient is not online or logged in into the platform. Candidates will receive the message as soon as they log in, ensuring that communication is not missed. Families are notified of candidate responses in the main menu at the top of the platform, under the speech bubble icon.

These options ensure you can efficiently communicate with candidates, whether to discuss opportunities, verify information, or follow up on applications and previous interactions, keeping all communication organised and in real time when applicable. Please contact candidates professionally and only for relevant purposes to maintain a positive experience for all users.

While engaged in a chat, you may decide to end a conversation. This helps keep communication organised and ensures that only relevant conversations remain active. Once ended, the chat is no longer active and the candidate will no longer be able to contact you. You can start a new conversation with the candidate at any time regarding other opportunities, just click the “Direct Message” button on the candidate’s profile or within the job applications from that candidate.

For your privacy, your personal details will never be displayed publicly on the platform (only your name will be visible). We collect this information solely for internal purposes, such as verifying your account, gathering informative statistics to improve our services, ensuring platform security, and maintaining the quality and trust of our community. Your privacy is important to us, and we take all necessary measures to keep your information secure and strictly confidential. While your personal information is kept private, providing complete and accurate details helps us ensure a safe and high-quality experience for all users and supports effective interactions through the platform. You are responsible for ensuring that the personal information you provide is accurate and up-to-date.
When creating a family profile, families are not required to provide a photo. A default image—a golden diamond—will be assigned to the profile.
You will be asked to provide the name of the family representative, either a parent or someone acting on their behalf, such as a personal assistant or other authorised person. You need to provide the name you want candidates to see and use when addressing you. This name can be your first name, full name, family name, a nickname, or any other form of identification you prefer to use. Your chosen name will appear only in two situations: (1) when you post a job, it will be displayed publicly together with the job description and details, and (2) within the secure chat window, where it will only be visible to the specific candidate you are communicating directly with. No other family information is ever displayed.

Protecting your account is important to ensure your personal details and professional information remain protected. To keep your account safe, always use a strong, unique password that is difficult to guess, and never share your login credentials with anyone. For optimal security, log out from devices you don’t use, avoid accessing your account on public or shared computers, and regularly review your account settings. VPS takes the security and privacy of all users seriously, and following these simple best practices helps you maintain a safe and professional experience on the platform.