If you haven’t received the verification email, please check your spam or junk folder as it may have been filtered there. If it’s not there, go to the login section on the platform and sign in using the email and password you used during registration. You will see a message stating “The account needs to be verified”, and a new verification email will be sent to you automatically.

If the verification link has already been used, it means your account has already been verified. In this case, you can simply log in to the platform normally using your registered email and password.

If the verification link has expired, it means that your registered details have been deleted. You will need to start the registration process from the beginning by creating a new account on the platform. You can use the same email and information as before, since the previous details are no longer stored.

Yes. Your candidate profile is your personal and professional presentation and completing it is required to be fully registered on the platform. A complete profile helps agencies, academies, and families understand your background, skills, and career goals, increasing your chances of being contacted or selected for suitable opportunities. Until your profile is fully completed, certain features will not be available on the platform, such as applying for jobs or courses, accessing specific tools and resources, or receiving direct messages via real-time chat. Completing your profile ensures you make a strong and credible impression and allows you to take full advantage of everything the platform offers.

Uploading a CV to your profile is not compulsory, but it's highly recommended. A profile with a CV provides a complete view of your qualifications, skills, and experience, helping you stand out and increasing your chances of being considered for jobs. Please note that your CV is only visible to professional accounts with an active membership. This means your information is shared exclusively with trusted employers and course providers offering exclusive training and meaningful career opportunities.

Uploading a video presentation is not compulsory, but it can be a great way to make your profile more engaging and memorable. A short video allows you to showcase your personality, communication skills, and motivation, helping you stand out from other candidates and make a strong first impression on potential employers and course providers.

Uploading a photo is optional, but it’s highly recommended. A clear, professional photo helps create a strong first impression, makes your profile more personable and memorable, and can positively influence how employers and course providers view your candidate overview and your applications. It is a simple step that can significantly enhance your profile, contributing to a complete and polished presentation.

This information is important because it allows employers to see whether your preferences align with their available opportunities and increases your chances of being considered for roles that match your interests. If you are very flexible and your preferences are broad, you can indicate that you’re open to roles worldwide and select all job types, maximising the opportunities that match your profile.

Yes, you have the option to hide or unhide your profile at any time in “My Profile” section of your account. This feature allows you to control your visibility and manage when your information is accessible—for example, keeping it hidden while updating your profile or managing your job search. However, when a profile is hidden, it will not be displayed on the platform, employers won’t be able to discover you, and you will not be allowed to apply for jobs or training courses, so you may miss out on exclusive opportunities. You may unhide your profile again at any time.

You can enhance your profile by using the "Featured Candidate" or "Available Now" packages. A “Featured Candidate” profile is highlighted across the platform, making it more noticeable to employers and increasing your chances of being contacted for relevant opportunities. An “Available Now” profile signals that you are actively looking for new roles, allowing employers to quickly identify candidates ready to start immediately. Both options help ensure your profile reaches the most suitable opportunities efficiently and effectively.

Your profile can only be featured when it is active, complete and visible on the platform. The main reasons why you may not be able to feature your profile are:

• - Your profile is already featured.
• - Your profile is currently hidden.
• - Your profile has not been completed yet.

The “Featured Candidate” button will appear blurred until your profile becomes eligible again.

Your profile can only be marked as “Available Now ” when it is active, complete and visible on the platform. The main reasons why you may not be able to mark your profile as “Available Now” are:

• - Your profile is already marked as “Available Now”.
• - Your profile is currently hidden.
• - Your profile has not been completed yet.

The “Available Now” button will appear blurred until your profile becomes eligible again.

The email address used to register on the VPS platform is a unique identifier for your account and is associated with your login credentials, your profile information and any other account activities. For security reasons, this registered email cannot be edited directly through your account “Edit” function. If you need to use a different email address, please contact our support team for assistance. You can use the contact form available on the platform, please select the “Customer Support” category.

You can update your password anytime in the “Settings” section of your account. Choose a strong, secure password and keep it private and confidential. Once your password is changed, your active session will be logged out for security reasons, so you will be redirected to the homepage and you will need to log in again using your new password.

You can delete your account anytime in the “Settings” section. When you delete your account all your data and all the content you have submitted (including your profile, applications, etc) will be permanently removed from the platform and you will lose access to your account, its services and features. Please note that this action is permanent and, once deleted, your account cannot be recovered. We’d appreciate your feedback and hope you achieved your goals on the platform!

You can search for jobs using our advanced search feature. We offer very refined filters, allowing you to narrow results by category, location, and other specific preferences, and helping you find opportunities that exactly match your interests and goals. Start searching for jobs and discover the exceptional, exclusive opportunities available on the platform!

There are several reasons why the “Apply for Job” button may be unavailable:

• - You have already applied: candidates are not allowed to submit more than one application for the same role.
• - Your profile is hidden: applications cannot be submitted while your profile is hidden. You need to unhide your profile to proceed.
• - You haven’t completed your profile yet: candidates must complete their profile before applying for jobs. Simply go to “My Profile” section of your account to complete it.
• - The job is expired, on hold, or filled: when a job is no longer active, temporarily paused, or already filled, applications are no longer accepted.

Yes, when submitting a job application you will be required to upload your most recent CV. It provides employers with essential information about your experience, skills, and qualifications, helping them assess your suitability for the role. Your CV will only be shared with the employer to whom you are submitting your application and will not be disclosed to other users or shared beyond the application process.

Employers are encouraged to update the status of applications. However, due to the high volume of applications, they may only contact successful candidates and might not be able to update every application status. In general terms, if you haven’t been contacted or haven’t seen any status updates within two weeks, please assume your application was not successful this time. We encourage you to continue exploring other opportunities and apply for roles that match your skills and interests.

Both statuses are managed by the employer, and although they are encouraged to keep everything up to date, they might update one without the other. This can sometimes create inconsistencies—for example, a job might appear as “Filled” while your application still says “Under Review”. This does not necessarily mean a final decision has been made; it may simply reflect a delay or oversight in updating the information.

Applications that are still in progress cannot be deleted, as they may be under review and part of ongoing communication between you and the employer. However, once an application has been marked as “Rejected” by the employer, the process is considered complete and no further communication is expected. You can delete these applications to keep your dashboard organised and focus on active opportunities.

You can search for courses using our sophisticated search tool. Refine your results with precise filters — including category, location, and other specific criteria — to help you find specialised courses that perfectly align with your learning interests and goals. Start exploring courses and enrol in career-boosting training programmes designed to elevate your professional career!

Enrolling in courses is a powerful way to strengthen your CV and make your profile stand out to potential employers. Courses help you gain valuable new skills, deepen your knowledge, and demonstrate your commitment to professional growth. By completing relevant training, you not only enhance your expertise but also increase your chances of being considered for exciting career opportunities. On the platform, you can find a wide range of courses designed to provide high-quality, career-boosting learning experiences.

Of course! You can submit enrolment applications directly from the platform. When you find a course that matches your interests and goals, simply click the “Enrol / Learn more” button and send a message expressing your interest to start your enrolment. You may also use this message to request further information or ask any questions you may have. Your enrolment application will be sent directly to the course provider, and you can track its status from your course application dashboard.

Yes! Taking multiple courses is a great way to expand your skills, gain valuable knowledge, and strengthen your professional profile. Each course you complete makes your CV stronger, helping you stand out from other applicants and attract the attention of potential employers. By investing in a variety of training opportunities, you demonstrate initiative, commitment, and expertise — all qualities that increase your visibility and open doors to exciting career opportunities.

Courses on the platform are offered in various formats, including online and onsite options. This allows you to choose the type of learning that best suits your schedule, preferences, and career goals. If you are looking specifically for online courses, you can use the online filter in our search tool to narrow your results and quickly find suitable courses. Online training provides the flexibility to learn from anywhere, at your own pace, and fit training into your schedule. Whether online or in-person, courses provide valuable skills and opportunities to enhance your professional profile.

There are a few reasons why the “Enrol / Learn more“ button may not be available:

• - You’ve already submitted an enrolment application: learners can only send one application for the same course.
• - Your profile is hidden: enrolment applications are disabled while your profile is hidden. Make sure to unhide your profile before proceeding.
• - You haven’t completed your profile yet: to submit enrolment applications, your profile must be fully completed. Simply go to "My Profile" section of your account to complete it.
• - The course is no longer open for enrolment: if a course has expired, is temporarily on hold, or is fully booked, new enrolment applications cannot be accepted.

The VPS platform offers candidate packages that provide access to premium services such as enhanced features and resources, greater visibility, and other valuable benefits. You can find a dedicated section in your account menu called “Packages” where you can browse all the candidate packages available to you. There, you can review each package's benefits, duration, pricing, and applicable conditions, and conveniently purchase the ones that best support your goals. You can purchase more than one package to elevate your profile and maximise your opportunities on the platform.

On your Main Dashboard in your account, you can view a list of all the packages you currently hold, along with their expiry dates at a glance. This helps you keep track of your active packages and plan your activity on the platform accordingly. By monitoring your packages, you can make the most of the features and benefits each package provides, ensuring you don’t miss opportunities. When a package expires, you will receive a notification on the platform. You can renew the package if you wish to continue enjoying its benefits.

In the “Orders” section of your account, you can view a complete record of all the candidate packages you’ve purchased. You can review each transaction in detail, access your invoices, and keep track of your purchases for easy reference and organisation. By keeping a clear record of all transactions and invoices, you can stay organised, manage your packages efficiently and make the most of your activity on the platform.

Yes. When you purchase a package and reach the payment step, you will provide your billing details, which must match your payment card. For your convenience, the billing details you provide during your first purchase are saved to simplify future transactions. If you need to update or change any billing information, you can easily do so at any time when making future purchases. For security reasons, card details are not stored on the platform, so you will need to provide your card information each time you make a purchase.

Candidates can favourite jobs, agencies, courses, and academies to keep track of the opportunities and profiles that are most relevant to their interests and goals. This feature is particularly helpful when exploring multiple options, comparing different jobs or courses or returning later to profiles and opportunities that interested you. To add an item to your favourites, simply click the Heart icon on the job, course, or profile you want to save. You can also add a personal note to each favourite to record important details such as why it caught your attention, key features you noticed, or next follow-up actions you plan to take. Once added, all your favourites are saved in your account for easy access whenever you want to review them.

You can easily set up alerts to stay informed about new jobs or courses that match your preferences and interests. To do this, go to the “Job Alerts” or “Course Alerts” section in your account and define your criteria, including filters such as category, location, or other specific preferences relevant to your goals. You will also need to enter an alert name, which helps you identify, organise, and manage multiple alerts efficiently. Once your alert is set up, you will receive timely email notifications whenever new opportunities that match your selected criteria become available. This system allows you to stay ahead in your search, ensures you never miss relevant jobs or courses, and makes it easier to act quickly on opportunities that are most important to you.

If you need assistance, you may contact VPS through the contact form available on the platform. Please make sure to select the most appropriate category to ensure that your enquiry is directed to the right department and relevant team for a quicker resolution. Before contacting us, we recommend checking the FAQs, as many common questions are already answered there and you may find the information you need immediately. Response times may vary depending on the nature and volume of enquiries, but we aim to get back to you as soon as possible.

Absolutely! Your feedback is always welcome and appreciated! We love hearing from you and there is a dedicated feedback section accessible from the main menu at the top of the platform, making it easy for you to share your thoughts, suggestions, or any comments directly with us. We highly value feedback from our users, as it helps us improve the platform and create the best possible experience. Whether it’s a feature you love, an improvement you would like to see, or a general comment, your opinion is important to us and will be carefully considered by our team.

Candidates will receive important real-time updates in the Notification Centre, accessible in the main menu at the top of the platform, under the bell icon. These notifications include:

• - Updates to the status of job applications.
• - Updates to the status of course applications.
• - Notifications when a “Featured Candidate” package expires.
• - Notifications when an “Available Now” package expires.

All these notifications and updates ensure you keep track of key developments related to your activity on the platform. You can quickly review them at any time, helping you stay organised, follow up on opportunities promptly, and stay in full control of your applications and visibility on the platform.

Candidates cannot contact employers or course providers directly through the real-time chat. Only academies, agencies, and families can reach out to candidates directly for purposes such as offering job opportunities, inviting them to relevant courses, verifying profile information, or following up on previous interactions. As a candidate, you can access the chat through the speech bubble icon in the main menu at the top of the platform. This allows you to view all the messages sent to you and respond to them in real time, ensuring you are promptly notified of messages and can stay engaged with opportunities shared directly with you.

While engaged in a chat, the employer/course provider may decide to end a conversation. Once ended, the chat is no longer active and messaging is no longer available within it. You can still apply to other opportunities on the platform. The employer/course provider may start a new conversation with you at any time regarding other relevant opportunities.

For your privacy, only key details from your profile will be displayed publicly (photo, full name, job category and title, location, first language and additional languages). Your full profile (including CV and contact details) will remain private and accessible only to professional accounts with an active membership. We value the privacy and security of every candidate on our platform. By allowing access only to professional accounts, we ensure that personal details are shared only with agencies, academies and families offering exclusive training and meaningful career opportunities.

Protecting your account is important to ensure your personal information and professional details remain protected. To keep your account safe, always use a strong, unique password that is difficult to guess, and never share your login credentials with anyone. For optimal security, log out from devices you don’t use, avoid accessing your account on public or shared computers, and regularly review your account settings. VPS takes the security and privacy of all users seriously, and following these simple best practices helps you maintain a safe and professional experience on the platform.